Returns Information
We want you to be completely happy with everything you buy from GetAnAlarm.co.uk, so we're here to help, even after you've made your purchase.
Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep the details of your transaction, as you will need it as proof of purchase in the event of any after-sales queries.
Return Options:
Our no quibble 7 day money back guarantee
Unless stated otherwise, most of our products are covered by our no-quibble 7-day money-back guarantee. Just contact us and return them to us unused in the original packaging, with the receipt and we'll give you a refund.
We do not offer a trial service and must stress that
returned items must be unused and still the 'as new' condition. Any signs or indication of usage will invalidate your 7 day money back return guarantee and we will not honour any refund or the return delivery costs.
Items returned within 7 days are subject to the following surcharge to cover the cost of testing, restocking and the initial delivery charges we incurred:
- Item(s) priced 0 - £48.99 - £4.99 including VAT
- Item(s) priced £49.00 and above £9.99 including VAT
It is the customer’s responsibility for the safe return of any item including the relevant postage costs. We recommend using a traceable and insured method such as Royal Mail Special Delivery. All returns must be in an ‘
as new’ and unused condition. Any products, which may have incurred damage and/or missing, will be charged to the customer.
All returned items require a Returns Authorisation Number which can be obtained here.
Within 28 days
After authorisation please return the faulty product(s) with the receipt and we will arrange a new replacement.
Please return the faulty item(s) with the receipt and we'll usually be able to repair it for you. If we can't offer a repair, we'll usually give you a replacement.
All returned items require a Returns Authorisation Number which can be obtained here.
Within 12 months
After authorisation please return the faulty product(s) with the receipt and we will arrange a repair.
Please return the faulty item(s) with the receipt and we'll usually be able to repair it for you. If we can't offer a repair, we'll usually give you a replacement.
All returned items require a Returns Authorisation Number which can be obtained here.
In all instances, it is the customer’s responsibility for the safe return of any item including the relevant postage costs. We recommend using a traceable and insured method such as Royal Mail Special Delivery. On occasions we may offer 'Clearance' items or items advertised as 'spares or repair'. These items are excluded from any warranty or return claims.
Please sent all returns to:
Returns Department (quote your Returns Authorisation Number)
GetAnAlarm.co.uk
PO Box 2275
Watford
WD18 1JA
(This address can only receive deliveries
via Royal Mail and not courier companies)
Please also include a copy of your receipt and covering letter with the reason for return with the package to avoid any delays.
All returned items require a Returns Authorisation Number which can be obtained here.
